franciscan.anytime.orgVirtual Care - CHI Franciscan

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Explore Virtual Care Virtual Care Virtual Care FAQ AccessFranciscan Virtual Urgent Care If at any point your symptoms worsen or you feel like you are experiencing a medical emergency, call 911 or proceed to the nearest Emergency Services department. Franciscan Virtual Urgent Care brings the provider visit to you — when and where you need it. Our team of board-certified providers and nurse practitioners are available 24/seven to provide consultation, diagnosis and treatment through video chat or over the phone. There’s no need to wait for an appointment scheduled weeks away — you’ll be speaking with a provider or nurse practitioner within 30 minutes of requesting care. We charge a simple, flat fee of $35 per appointment. There are no hidden fees or costs. To request care, log onto franciscanvirtualcare.org , or download our mobile app in the App Store or Google Play store. Call 1-855-356-8053 for questions or support. Enroll Download iOS mobile app in App Store Download Android mobile app in Google Play Store Franciscan Virtual Urgent Care puts healthcare in your hands. Visits last about 20 minutes, and our team can even call in prescriptions (deemed clinically appropriate) to your local pharmacy. If you don’t need care right away, let us help you find a provider near you . Franciscan Virtual Urgent Care can treat a variety of minor illnesses, such as the common conditions below. Cold and flu Pink eye Rash Stomach flu Allergies Back pain Urinary tract infection in adult women Explore all that Franciscan Virtual Care can offer you. Review our Frequently Asked Questions to learn more. How virtual care works Great care is only a few clicks away. Once your virtual visit starts via telephone or video (download the Franciscan Virtual Care app in the App Store or Google Play store), your virtual provider will ask you a series of brief questions to help understand the nature of your health concern and the best treatment options for you. Virtual visits typically last about 20 minutes. We will provide a summary of your visit online and make arrangements for follow-up if it is required. We can even help you find a new provider. Any prescriptions your virtual provider deems appropriate will be called in to your pharmacy. Paying for your virtual visit Easy-to-understand pricing $35 per visit We accept Visa, MasterCard and Discover. We cannot accept gift cards of any form at this time. At the beginning of your virtual visit, the provider determines whether your health concern is appropriate for virtual urgent care. If your situation is quickly determined to be inappropriate for Virtual Urgent Care, you will not be charged for the visit. However, a virtual visit that does not result in a diagnosis or prescription is not considered cause for a refund. Insurance coverage Due to certain laws and regulations, we cannot accept insurance for virtual visits at this time unless you are specifically set up by your insurance plan administrator. However, you may check with your insurance to determine whether your visit fee can be applied to your deductible. If you are a Medicaid patient covered by Molina Healthcare of Washington and have selected a Franciscan Medical Group provider for your primary care needs, you may be eligible to receive virtual urgent care at no cost to you. Go to the patient information page and select "Molina WA Medicaid CHI Franciscan Virtual UC Program" from the member program drop-down on our website. You will be prompted to enter your Molina Member Identification number to verify eligibility for the program. You may also call 855-356-8053 to speak with a Patient Service Representative to request care. Medical expense reimbursement Typically, the virtual visit fee is a qualified expense for a Flexible Spending Account (FSA), Health Savings Account (HSA) or Health Reimbursement Account (HRA). If you choose to pay by this method, please note that the card must have a Visa or Mastercard logo. Please check with your insurance plan for reimbursement of the visit fee. Restrictions Due to regulatory restrictions, we cannot provide a virtual visit to individuals covered under a federal insurance program, such as Medicare, Medicare Advantage, Medicaid or Tricare, unless you are specifically set up by your insurance plan administrator. What can be treated Franciscan Virtual Urgent Care can treat a variety of minor illnesses*. Our most common conditions include: Acne Allergies Asthma Athlete’s foot Back pain Burns Colds Congestion Constipation Cut Cough Dermatitis Diarrhea Ear pain Eye Issues Fever Flu Headache Hives Insect bites Nausea Pink eye Rash Scrapes and bruises Shingles Sinus symptoms Sore throat Sprains Stomach flu Urinary tract infection in adult women Vomiting Yeast infection and much more ... *Our providers will always assess your condition individually and based on your unique circumstances, including the severity of the illness, may need to refer you for in-person care for proper diagnosis and treatment. At the beginning of your virtual visit, the provider determines whether your health concern is appropriate for virtual urgent care. If your situation is quickly determined to be inappropriate for Virtual Urgent Care, you will not be charged for the visit. However, a virtual visit that does not result in a diagnosis or prescription is not considered cause for a refund. How we keep your visit secure We take security seriously Franciscan Virtual Urgent Care actively maintains the privacy and security of your information. All of your personal health information and visit details are confidential and protected by the Health Insurance Portability and Accountability Act (HIPAA) and/or state laws regarding the privacy of medical records. We collect only the patient information absolutely required in order to deliver our service effectively. Your personal information and visit details are confidential and are protected in a secure manner. Transmitted information is encrypted using Secure Socket Layer (SSL) technology. Your login credentials are securely collected and stored following industry standards for preventing others from determining your unique credentials....